ServiceTitan was built for legacy enterprises back in the 2000s: giant, multi-branch fleets running dozens of trucks. Run an established plumbing or HVAC shop and you inherit that bloat, dense screens, five-figure onboarding, and a bill for features you never touch. We do the opposite. We custom build your CRM around how your shop actually runs, put your brand on it, and most shops save about 25%.
ServiceTitan is powerful, but it was built for a different kind of company. Here is where it lets established plumbing and HVAC shops down, and how we fix it.
ServiceTitan was designed back in the 2000s for large, multi-branch operations running dozens of trucks, and that heritage still shows. Run a tight $500k+ shop and you inherit a platform engineered for a 100-truck fleet, price tag included, then get pointed at the "small business" packaging that was bolted on afterward. Plumb Air CRM is the opposite. We build it from the ground up around your shop, so you are the main use case, not an afterthought.
One of the biggest complaints we hear about ServiceTitan is how limiting it is. Want it to work even a little differently for your shop? You do not just change a setting. You pay their consultant, then spend weeks going back and forth with your so-called "Account Manager" to get it done, if they agree to do it at all. Plumb Air works the other way. You tell us what you want, and we build it around your shop, usually in days, with no consultant to hire and no gatekeeper in the middle.
ServiceTitan is known for steep implementation fees up front, then billing again every time you need something changed. That model treats your software like a construction project. We do not work that way. Setup is included, we build the CRM around your shop from day one, and when your business changes we adjust it with you instead of sending a new invoice. Most shops end up saving about 25% off their current bill.
Off-the-shelf enterprise software makes you bend your process to fit the tool. We do the reverse. One shop wanted more Google reviews, so we built a one-tap review prompt into their checkout and tripled their 5-star reviews. Another owner wanted to run his whole business by text, so we built exactly that and saved him about 8 hours a week. Tell us how you want to operate, and we shape custom pricing, integrations, reporting, and your own branding around it.
Enterprise contracts tend to tie you in for a year or more, and your data lives inside their walls. With Plumb Air there are no locked-in contracts. You stay month to month for as long as you want, you only pay once you are happy and already running your shop on it, and you keep full control of your own data, so you are never held hostage by your software vendor.
You do not have to bet the business on a rough cutover. Connect your existing ServiceTitan details and run the two side by side on real jobs. One shop did exactly this: they ran Plumb Air alongside ServiceTitan until they were confident, then we imported every customer, job, and invoice and had them fully live in a week, with nothing left behind.
A quick, honest comparison for established plumbing and HVAC companies.
| Feature | Plumb Air CRM | ServiceTitan |
|---|---|---|
| Built for | $500k+ plumbing and HVAC companies | Large, multi-branch enterprises (2000s heritage) |
| Time to get a new user productive | Same afternoon | Days to weeks of training |
| Ease of use | Role-based: each person sees only what they need | Dense, powerful, steep learning curve |
| Onboarding & setup fees | Included; we set it up with you | Commonly four- to five-figure implementation fees |
| Cost to change things later | We adjust it with you, no change-order invoice | Often billed per change / professional services |
| Customization to your workflow | Custom pricing, integrations & reporting built for you | Configure within enterprise templates |
| Reporting | Built around the numbers you actually use | Comprehensive but complex to tailor |
| Pricing transparency | Every feature included, no tier gates or add-ons | Tiered packages with paid add-ons |
| Contracts & data ownership | Month-to-month, no lock-in, and full control of your own data | Long-term contracts; your data lives in their platform |
| Mobile & offline | Mobile app plus tablet-first, works offline in dead-zone basements | Full-featured mobile app |
| Support | Direct line to the team building it | Tiered enterprise support |
| Migration | Two-way ServiceTitan sync, run side-by-side | Manual, services-led migration |
Comparison reflects Plumb Air CRM's positioning for established plumbing and HVAC companies and commonly reported ServiceTitan customer experiences. ServiceTitan does not publish public pricing; figures described are typical of reported enterprise field-service implementations.
For established plumbing and HVAC companies, yes. ServiceTitan is built for large, multi-branch enterprises, so companies below that scale often pay for complexity and features they never use. Plumb Air CRM delivers dispatch, estimates, invoicing, payments, and customer tracking in a tool designed specifically for $500k+ plumbing and HVAC companies, at a fraction of the overhead.
ServiceTitan does not publish pricing, but shops commonly report four- to five-figure implementation and onboarding fees on top of per-technician monthly licensing, plus additional charges for changes and professional services. Plumb Air CRM includes setup; we configure the CRM around your shop with you, and adjust it as your business changes without a separate invoice.
Most owners tell us ServiceTitan can do almost anything, which is also why it is hard to learn. Plumb Air shows each person only what they need, so techs see their jobs, dispatchers see the board, and owners see the numbers. Most new users are productive the same afternoon instead of after weeks of training.
Yes. Plumb Air has a two-way ServiceTitan sync for jobs, customers, and your pricebook. You can run both side-by-side during the migration, or import once and switch over completely. Most shops are fully live in under a week, and we sit with you on every step.
That is the core idea. Every shop has its own pricing rules, supplier integrations, and reporting needs. Instead of making you fit an enterprise template, we build custom pricing logic, integrations, and reports around the way you already operate.
Yes. You do not have to export your data and switch over to try Plumb Air. Connect your existing ServiceTitan details and run the two side by side, so you can keep working in ServiceTitan while you test Plumb Air on real jobs. There is no rip-and-replace, and no risk: try it, and decide for yourself whether you like it before you change anything.
There are no locked-in contracts. You stay month to month for as long as you want and can leave whenever you choose. You also keep full control of your own data the whole time, so you are never held hostage by your software vendor.
Pricing depends on your team size and what we tailor for you, but there are no tier gates, no surprise add-ons, and no separate onboarding fee. Every feature is included. Most shops save an average of 25% off their current bill. Book a consultation and we will put together a quote.
Book a 30-minute consultation and we’ll walk you through how it works and tailor a plan to how your shop runs.